Member Guide

A complete reference for free members (ULM) and UL+ premium members (ULPM) using the Ultralite platform.

Free Available to all registered members
UL+ Required Requires an active UL+ (ULPM) subscription
AI Feature Powered by the AI Chatbot — UL+ only
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Getting Started

Create an Account Free

Register

New users register with an email address and password, or sign up via Google or Facebook. After registration an OTP is sent to your email to verify your account.

Registration Fields

  • First Name & Last Name
  • Email Address
  • Password & Confirm Password
  • Referral Code (optional) — enter a referral code if a practitioner invited you

Social Login

  • Google — sign in with your Google account
  • Facebook — sign in with your Facebook account
  • Social sign-ups are verified automatically; no OTP needed
  • If you registered via social, always use the same social button to log back in
After email registration you will receive a one-time OTP. Enter it to verify your account. If it doesn't arrive, tap Resend OTP.

Login Free

Login

Log in with your registered email and password, or via Google / Facebook. Use the Forgot Password link to receive a reset email if you've forgotten your password.

Account Types

Profile → Account Type

Your account starts as a free member (ULM). Upgrading to UL+ (ULPM) unlocks additional features.

ULM — Free Member

  • Browse the full recipe library
  • Save favourite recipes
  • Browse and start admin-created meal plans
  • Stop / switch a meal plan
  • Browse and purchase products
  • Complete surveys

ULPM — UL+ Premium Member

  • Everything in ULM, plus:
  • Create your own recipes (saved privately)
  • Create custom meal plans (saved privately)
  • AI Chatbot — check nutrition, generate recipes and meal plans
  • Body measurements and progress tracking
  • Progress photo gallery
  • Full video course library
Your account upgrades automatically when you purchase a UL+ subscription or a subscription-linked product. No manual step is needed.
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Your Profile

View & Edit Profile Free

Profile → Edit Profile

Keep your profile information up to date. Your name, country, and contact details are used for order delivery and to personalise content.

Profile Fields

  • First Name & Last Name
  • Phone Number
  • Date of Birth
  • Gender
  • Country, State, City, Postcode

Actions

  • Save Changes — update any profile field
  • Upload Profile Photo — add or replace your profile picture
  • Change Email — update your login email address
  • Delete Account — permanently remove your account and all data

Find a Practitioner Free

Profile → Find a Practitioner

Browse the directory of virtual practitioners (ULVP) who deliver services online. Filter by modality or location to find one that suits you.

Filter Options

  • Practitioner Type
  • Modality (e.g., naturopath, nutritionist)
  • Location radius — find practitioners near you

What You See

  • Name, photo, and bio
  • Modality and specialisation
  • Location and contact details
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Subscriptions

View & Purchase a Plan Free

Subscribe → View Plans

Subscription plans are shown based on your country (Australia, New Zealand, or USA). Select a plan and pay via Stripe, PayPal, or Afterpay. Your account upgrades to UL+ immediately on payment confirmation.

Payment Methods

  • Stripe — credit or debit card, secured by Stripe.js
  • PayPal — redirects to PayPal; returns to the app after approval
  • Afterpay — buy now, pay in 4 instalments (AU / NZ / USA). A minimum order value applies.

Plan Details

  • Title, price, and duration
  • Trial Days — free period before billing starts (if applicable)
  • Recurring — whether the plan auto-renews each period via Stripe
For recurring Stripe plans, renewal is automatic. You will receive an invoice email each cycle. Your end date extends automatically on renewal.

Your Subscription Status Free

Profile → Subscription Details

View your current plan, start/end dates, and renewal status. Cancel auto-renewal at any time — you keep access until the end of the current billing period.

Status Values

  • Active — valid; end date is in the future
  • Expired — end date has passed; UL+ features are locked
  • Cancelled — auto-renewal stopped; access remains until period ends
  • Pending — payment initiated but not yet confirmed

Actions

  • Cancel Auto-Renewal — stops Stripe recurring billing; access continues to period end
  • Renew — purchase a new plan after expiry
⚠️ Cancelling auto-renewal does not give an immediate refund. Contact the admin if you need a refund.
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Recipes

Browse the Recipe Library Free

Recipes → All Recipes

The recipe library contains all admin-approved recipes on the platform. Filter by category, diet type, dietary restrictions, or search by keyword.

Filter Options

  • Category — Breakfast, Lunch, Dinner, Snacks
  • Diet Type — Vegan, Vegetarian, Egg, Non-Vegetarian
  • Dietary Restrictions — Dairy-Free, Gluten-Free, Nut-Free, etc.
  • Tags / Recipe Type
  • Keyword search

What You See Per Recipe

  • Recipe image & title
  • Category and diet type badges
  • Prep and cook time
  • Servings and average rating
  • Calories per serving
  • Favourite heart icon

Recipe Details Free

Recipes → [Recipe Name]

The recipe detail page shows everything you need to cook the dish: scaled ingredients, step-by-step instructions, required equipment, and a full nutrition breakdown per serving.

What You See

  • Ingredient list with quantities and units
  • Step-by-step cooking instructions
  • Required equipment
  • Nutrition per serving: calories, protein, carbs, fat, fibre, cholesterol
  • Diet type and restriction labels
  • All reviews and star ratings

Actions

  • Add to Favourites — save to your favourites list
  • Rate & Review — leave a star rating (1–5) and comment
  • Add to Meal Plan — add this recipe to a meal plan day

Favourite Recipes Free

Recipes → My Favourites

Save recipes you love for quick access. Tap the heart icon on any recipe to add or remove it from your favourites. You can also search within your saved list by name.

Create a Recipe UL+ Required

Recipes → Create Recipe

UL+ members can create custom recipes in four steps. Recipes you create are saved privately to your account — they are visible only to you under My Recipes and are not submitted for admin review or shown to other users.

Step 1 — Basic Details

  • Recipe Title and Summary
  • Category, Diet Type, Dietary Restrictions
  • Prep Time & Cook Time
  • Number of Servings
  • Main Ingredients
  • Recipe Image

Step 2 — Add Ingredients

  • Search the ingredient database and add each item with quantity and unit
  • Ingredients link to the nutrition database and auto-populate nutritional data
  • Add as many ingredients as needed; remove individually

Step 3 — Enter Nutrition Manually

  • Optionally enter totals directly: Calories, Protein (g), Carbohydrates (g), Fat (g), Fibre (g), Cholesterol (mg)
  • The app calculates per-serving values automatically from your serving count

Step 4 — Instructions & Equipment

  • Add step-by-step cooking instructions
  • Add required kitchen equipment
  • Steps and equipment can be reordered or deleted
  • Save as Draft to continue editing later
Your recipes are private — they will never appear in the public recipe library. Only you can see them.

My Recipes UL+ Required

Recipes → My Recipes

View and manage all recipes you have created. All your recipes are private and visible only to you.

What You See

  • All your created recipes with status (Draft / Saved)
  • Filter by Recipe Type

Actions

  • Edit — update details, ingredients, instructions, nutrition
  • Duplicate — clone a recipe as a starting point for a variation
  • Delete — permanently remove the recipe
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Meal Planning

Browse Available Meal Plans Free

Meal Plans → Browse Plans

Browse pre-built meal plans created by the admin or verified practitioners. These cover various dietary goals and are available to all members to start directly.

What You See

  • Plan title and description
  • Duration (days/weeks)
  • Category (e.g., Weight Loss, Maintenance)
  • Meal types: breakfast, lunch, dinner, snacks
  • Nutritional overview (daily calories, protein, carbs, fat)

Actions

  • Add to My Collection — save the plan for later use
  • Start Plan — activate immediately as your current plan
  • View Details — see the full day-by-day recipe breakdown

Create a Custom Meal Plan UL+ Required

Meal Plans → Create Plan

UL+ members can build a personalised meal plan by assigning recipes to each meal slot for each day. Plans you create are saved privately — they are not visible to other users and are never submitted to the admin.

Plan Setup

  • Plan Title and Category
  • Duration — Day, Week, or Month
  • Start Date
  • Start Plan Now — activates the plan immediately from today

Adding Meals

  • For each day assign recipes to Breakfast, Lunch, Dinner, Snacks
  • Search the recipe library and select per slot
  • Each slot shows calorie and macro summary
  • Total daily nutrition is calculated automatically
If you select Start Plan Now, any currently active plan that overlaps the new date range is deactivated automatically.

Start & Stop a Meal Plan Free

Meal Plans → My Plans

You can have one active meal plan at a time. Start any plan from your collection or the browse list. Stop or switch plans at any time.

Starting a Plan

  • Tap Start Plan on any plan
  • If another plan is active and dates overlap, you'll be prompted to confirm the switch — the old plan is deactivated
  • The plan becomes your active plan and appears on the dashboard

Stopping a Plan

  • Navigate to your active plan and tap Stop Plan
  • The plan returns to your collection as inactive — you can restart it later
  • Delete Plan — permanently removes the plan. This cannot be undone.

Shopping List Free

Meal Plans → Shopping List

Generate a shopping list for your active meal plan. All recipe ingredients across the selected date range are aggregated and grouped by category (Produce, Dairy, Meat, etc.).

What You See

  • Ingredients grouped by category
  • Total quantity and unit for each ingredient
  • Date range filter to narrow to a specific week

Actions

  • Generate List — build the list for the selected range
  • Download as PDF — export as a printable shopping list
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AI Chatbot

The AI Chatbot is available to UL+ Premium Members only. Upgrade your subscription to access these features.

Check Nutrition Values AI Feature UL+ Required

AI Chatbot → Nutrition Check

Ask the chatbot about the nutritional content of any ingredient or recipe. Get instant information on calories, protein, carbs, fat, fibre, and more.

What You Can Ask

  • Nutrition values for a specific ingredient (e.g., "How much protein is in 100g of chicken?")
  • Full macro breakdown for a recipe by name
  • Compare nutrition across two ingredients or recipes

What You Get

  • Calories, protein, carbohydrates, fat, fibre per serving or per 100g
  • Ingredient-level breakdown where available

Generate Custom Recipes AI Feature UL+ Required

AI Chatbot → Generate Recipe

Tell the chatbot your preferences — dietary restrictions, main ingredient, cuisine style, or macro targets — and it will return matching recipe suggestions from the library.

Filter Options

  • Diet Type (Vegan / Vegetarian / Egg / Non-Veg)
  • Dietary Restrictions
  • Exclude specific ingredients
  • Main Ingredient (e.g., Chicken, Salmon, Tofu)
  • Category, carb and protein targets

Output

  • Matching recipes with full ingredients, instructions, and nutrition
  • Save directly to favourites or add to a meal plan slot

Generate a Meal Plan AI Feature UL+ Required

AI Chatbot → Generate Meal Plan

Answer a short questionnaire and the chatbot builds a personalised multi-day meal plan — selecting matching recipes for each meal slot across your chosen duration.

Questionnaire Inputs

  • Diet Type and Dietary Restrictions
  • Plan Duration — Day / Week / Month
  • Number of Servings
  • Carbohydrate and protein targets
  • Include Snacks — yes / no
  • Cooking time preference

Save the Plan

  • Give the plan a title and tap Save
  • Saved to My Meal Plans (private — visible only to you)
  • Start immediately or keep in collection for later
  • All recipe slots are editable after saving
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Body Measurements & Goals

Body measurements and progress tracking require an active UL+ subscription.

Add Body Measurements UL+ Required

Health → Measurements → Add

Record your body measurements on a given date. Measurements are stored and tracked over time so you can monitor your progress.

Measurement Fields

  • Weight (current), Height
  • Neck, Chest, Arm circumferences
  • Waist, Hip, Thigh circumferences
  • Date of measurement

Additional Tracking

  • Daily water intake (glasses)
  • Ketone breath reading and weight
  • Hours fasted and notes
  • Date of birth (for BMI calculations)

Set a Goal Weight UL+ Required

Health → Goals → Set Goal Weight

Set your target body weight. Your goal is displayed alongside your current weight on the dashboard so you can see how close you are.

Fields

  • Goal Weight (in your preferred unit)

Quick Updates

  • Update Current Weight — log today's weight without entering all measurements
  • Update Starting Weight — set or correct your baseline weight

View Progress UL+ Required

Health → Progress Dashboard

Review your full measurement history and see how each metric has changed over time. Filter by date range to focus on a specific period.

What You See

  • Measurement history by date
  • Current weight vs goal weight
  • Progress over time for each measurement
  • Goal achievement summary
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Products & Orders

Browse Products Free

Shop → Products

Browse the Ultralite store. Products include physical goods, digital downloads, and bundles. Pricing is displayed in your local currency (AUD, NZD, or USD) based on your profile country.

Filter Options

  • Product Category
  • Search by name or keyword
  • Country (pricing adjusts automatically)

Product Detail Page

  • Product images, description, and pricing
  • Bundle contents (for bundle products)
  • Downloadable files (for digital products)
  • Suggested related products
  • Customer reviews and ratings
  • Rate & review the product yourself
Some products are only visible to UL+ members. If a product is not shown, it may require an active subscription.

Place an Order Free

Shop → Cart → Checkout

Add products to your cart and proceed to checkout. Enter your shipping address, apply any coupon code, and pay via your preferred method.

Checkout Fields

  • Billing and shipping address
  • Order Notes (optional)
  • Coupon Code — enter a discount code
  • Shipping Method — cost calculated by weight and destination

Payment Methods

  • Stripe — credit or debit card; secured by Stripe.js
  • PayPal — redirects to PayPal; return after approval
  • Afterpay — 4 instalments (AU / NZ / USA only; minimum order value applies)
If a product is linked to a UL+ subscription plan, purchasing it activates that subscription and upgrades your account automatically.

Track an Order Free

Orders → Active Orders → Track

View the full status history of any order. Each stage is logged with a date and time: Pending → Payment Received → Processing → On Delivery → Completed.

Cancel & Return Orders Free

Orders → Order Details → Cancel / Return

Pending orders can be cancelled before payment is processed. Completed orders can be returned — a refund is processed via your original payment gateway after the admin approves the return request.

Cancellation

  • Only Pending orders can be cancelled
  • Tap Cancel Order — effective immediately; no charge

Returns & Refunds

  • Tap Request Return on a completed order
  • Status changes to Return Pending
  • Admin processes the return and issues a refund via Stripe or PayPal
  • Afterpay refunds — contact the admin directly
⚠️ Refunds typically take 3–10 business days depending on your payment method and bank.

Order History Free

Orders → Order History

View all your past orders in two tabs: Active Orders (pending, processing, on delivery) and Order History (completed, cancelled, returned).

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Discounts & Coupons

Coupon Codes Free

Shop → Checkout → Apply Coupon

Enter a coupon code in the Coupon Code field at checkout and tap Apply. The discount is shown in your order summary immediately. Coupon codes can come from promotions, email newsletters, or your practitioner.

Coupon Types

  • Percentage — deducts a percentage from your subtotal (e.g., 15% off)
  • Fixed Amount — deducts a flat dollar amount (e.g., $20 off)
  • Free Shipping — waives the shipping cost entirely

Coupon Rules

  • Codes have an expiry date — check the code is still valid
  • Some codes have a total usage limit and a per-user redemption limit
  • A minimum order value may be required for the coupon to apply

Tiered Quantity Discounts Free

Shop → Cart (auto-applied)

Tiered discounts are applied automatically when you meet a quantity threshold. No coupon code is needed — the discount appears in your cart summary when the threshold is reached.

How They Work

  • Buy qualifying quantities to unlock a percentage discount
  • Example: buy 3 = 5% off; buy 5 = 7.5% off; buy 10 = 10% off
  • The highest tier you qualify for is applied automatically
  • Only active when the admin has enabled tiered discounts system-wide
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Video Courses

Browse Video Courses UL+ Required

Video Courses → Browse

Access the library of educational video courses covering nutrition, cooking, fitness, and wellness. Browse by category or filter by keyword and tag.

Browsing Options

  • View all courses
  • Filter by category (e.g., Beginner, Cooking Techniques)
  • Search by keyword or tag

Course Detail

  • Course title and description
  • Video player
  • Category and tags
Full access requires an active UL+ subscription.
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Surveys

Complete a Survey Free

Surveys → My Surveys

Surveys are used for onboarding health assessments, progress check-ins, and feedback. Some surveys are automatically assigned to all users; others are assigned by the admin or your practitioner.

How to Complete

  • Open a survey from the My Surveys list
  • Answer each question by selecting the appropriate option
  • Tap Finish Survey when all questions are answered

Survey Types

  • Default Survey — shown automatically to all new users; typically an onboarding health assessment
  • Assigned Survey — specifically assigned to you by the admin or your practitioner
Your answers are visible to the admin and your practitioner (if linked). They are used to personalise your meal plans and recommendations.